Whether you’re designing a chatbot yourself or outsourcing to a third party, it’s important to know what chatbot decision trees are, and how you can use them to program your chatbot successfully. What makes some chatbots so good at solving issues, and others so hopeless? How can two chatbots with the same range of abilities deliver two completely different customer experiences? In many cases, the difference in chatbots performance is due to the quality of their decision trees. While one chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. Most consumers have noticed: there’s a huge gap in capabilities in the chatbot industry.
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